Features

1. Overview

2. Platform and access: web portal, roles and per-module permissions, branch separation

3. Campaign management: start/pause/stop, launch presets, Change Log

4. State targeting and call quality: state picker, East/West mix, state quality, State Metrics

5. Lead management: CSV import with phone-based duplicate check and skipped-rows report

6. Caller ID management: number groups, rotation, health and performance

7. Messages and voices: TTS scripts and voice groups

8. Compliance tools: DNC list, state calling hours

9. Agent webphone: browser-based, register/unregister, notifications, transfers

10. Live floor monitoring: Queue 4040 panel

11. Inbound callback handling: allowed numbers, greetings, daily metrics

12. Reporting: call detail analytics, SIP error reports

13. Dialer configuration: branch-wide defaults, auto and predictive modes