Find your public IP address
For security, our phone system only accepts connections from approved networks. Your logins will work only after we whitelist your office's public IP address.
- On a computer connected to your office network, open https://ifconfig.me (or whatismyipaddress.com).
- Copy the IPv4 address shown (it looks like
203.0.113.25). - Repeat at each office, and for every remote agent.
- Email all addresses to your Monica AI contact, and tell us whether your internet provider gives you a static IP.
Dynamic IP? If your provider changes your IP, phones stop registering. Ask your ISP for a static IP, or tell us right away when it changes.